Wilfried Morand
Customer Service Manager
Anticipation
Réactive
Problem solver
Emphatic
Analyse
22 years old
w.morand78@gmail.com
+336.69.41.71.30
82 Coombe road 18 Alderton House, KT2 7BQ Kingston-Upon'Thames, United Kingdom
Efficient salesperson, able to handle several tasks at once and maintain a friendly attitude in all circumstances. Able to effectively retain customers and build lasting relationships with them. With my ability to adapt and analyse, I can quickly become autonomous, while maintaining the spirit of teamwork. With my anticipation ability I can be more reactive to solve problems.
Experience
Call center agent
Sitel / Lifescan
Since September 2019
Full-time
Kingston
United Kingdom
- Supporting customer (diabetes patients) who use a One touch meter (device made for controlling blood sugar levels)
Customer advisor in digital marketing
Teleperformance / Google AdWords
February 2019
to September 2019
Full-time
Lisbonne
Portugal
- Help customers start and optimize their online advertising campaigns
- Assistance, while improving sales and profits
- Understand customer requirements and objectives, and match appropriate marketing solutions and strategies
Call center agent
Teleperformance / ASOS
November 2018
to February 2019
Full-time
Lisbonne
Portugal
- Establish an efficient, courteous and personalized contact by phone, email, chat and/or social networks Twitter, and Facebook to customers and/or users of the Asos.fr website
- Identify customer requests and transfer them quickly and efficiently to the various Asos departments
- Show a strong interest in the customer and become a representative and defender of the brand by developing increased knowledge of the services offered
Seller/Receptionist in a Supermarket specialized in automotive products
Autobacs
January 2014
to August 2018
Student Project
Aubergenville
France
- Implementation of a project aimed at developing the business unit
- Boosting the supply of products and services
- Set up an attractive and functional commercial space
- Ensure commercial monitoring
- Select products adapted to customers according to their needs, product specifications and applicable regulations
- Management of trainees
- Setting up an animation/promotion action
Cashier host
Autobacs
June 2016
to August 2016
Temporary Work
Aubergenville
France
- Maintain relationships with customers in order to encourage future purchases
Education
Higher technical diploma in business unit management
Centre Paris Europe Alternance (CPEA Paris) 75
2016
to 2018
Trade bachelor's degree
Condorcet Hight school - France
2013
to 2016
Skills
Office technology
- Word
- Excel
- PowerPoint
Tongues
-
French: mother tongue
Expert
-
English B1level
Advanced
-
Spanish: A2 level
Notions
Interests
NHS England 111
- Helpline Advisor (during the coronavirus period)
Travel
- France
- Italy
- Netherlands
- French Guiana
- South America
- Portugal
- United Kingdom
Project 2015-2016
- Creation of a "mini company" "My CCP" "Purchase and resale of PowerBank backup battery
- The money collected was donated to an association and made it possible to build a well in Benin
Sports
- 4 years of experience in club basketball
- 2 years of club tennis practice
- Surf
- Boxe
- Musculation
Arts
- Music
- Fashion
- Museums
- Technology
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