Experiences

Guarantee the quantitative and qualitative results of the activity entrusted, by monitoring and analyzing the indicators linked to the activity
Evaluate employees on a daily basis in order to guarantee results, and the increase in competence of the team
Define, propose and implement challenges and ensure proper follow-up

Help customers start and optimize their online advertising campaigns
Assistance, while improving sales and profits
Understand customer requirements and objectives, and match appropriate marketing solutions and strategies

Establish an efficient, courteous and personalized contact by phone, email, chat and/or social networks Twitter, and Facebook to customers and/or users of the Asos.fr website
Identify customer requests and transfer them quickly and efficiently to the various Asos departments
Show a strong interest in the customer and become a representative and defender of the brand by developing increased knowledge of the services offered

Autobacs

January 2014 to August 2018

Student Project

Aubergenville

France

Implementation of a project aimed at developing the business unit
Boosting the supply of products and services
Set up an attractive and functional commercial space
Ensure commercial monitoring
Select products adapted to customers according to their needs, product specifications and applicable regulations
Management of trainees
Setting up an animation/promotion action
Maintain relationships with customers in order to encourage future purchases
(Best salesman Autobacs loyalty cards in France (among 11 stores)

Education

Skills

Interests

Creation of a "mini company" "My CCP" "Purchase and resale of PowerBank backup battery
The money collected was donated to an association and made it possible to build a well in Benin

Wilfried Morand

Customer Service Agent