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Wilfried Morand

Customer Service Agent

Anticipation
Réactive
Problem solver
Emphatic
Analyse
23 years old
Driving License
w.morand78@gmail.com +336.69.41.71.30
Carrer de Provenca, 397, 08025 Barcelona, Spain
Wilfried Morand
Efficient salesperson, able to handle several tasks at once and maintain a friendly attitude in all circumstances. Able to effectively retain customers and build lasting relationships with them. With my ability to adapt and analyse, I can quickly become autonomous, while maintaining the spirit of teamwork. With my anticipation ability I can be more reactive to solve problems.
Experiences
  • Guarantee the quantitative and qualitative results of the activity entrusted, by monitoring and analyzing the indicators linked to the activity
  • Evaluate employees on a daily basis in order to guarantee results, and the increase in competence of the team
  • Define, propose and implement challenges and ensure proper follow-up
  • Help customers start and optimize their online advertising campaigns
  • Assistance, while improving sales and profits
  • Understand customer requirements and objectives, and match appropriate marketing solutions and strategies
  • Establish an efficient, courteous and personalized contact by phone, email, chat and/or social networks Twitter, and Facebook to customers and/or users of the Asos.fr website
  • Identify customer requests and transfer them quickly and efficiently to the various Asos departments
  • Show a strong interest in the customer and become a representative and defender of the brand by developing increased knowledge of the services offered
  • Implementation of a project aimed at developing the business unit
  • Boosting the supply of products and services
  • Set up an attractive and functional commercial space
  • Ensure commercial monitoring
  • Select products adapted to customers according to their needs, product specifications and applicable regulations
  • Management of trainees
  • Setting up an animation/promotion action
  • Maintain relationships with customers in order to encourage future purchases
    (Best salesman Autobacs loyalty cards in France (among 11 stores)
Education

Higher technical diploma in business unit management

Centre Paris Europe Alternance (CPEA Paris) 75

2016 to 2018

Trade bachelor's degree

Condorcet Hight school - France

2013 to 2016
Skills

Office technology

  • Word
    Advanced
  • PowerPoint
    Good
  • Excel
    Intermediate

Tongues

  • French: mother tongue
    Expert
  • English B1level
    Advanced
  • Spanish: A2 level
    Notions
Interests

NHS England 111

  • Helpline Advisor (during the coronavirus period)

Travel

  • France
  • Italy
  • Netherlands
  • French Guiana
  • South America
  • Portugal
  • United Kingdom
  • Spain

Project 2015-2016

  • Creation of a "mini company" "My CCP" "Purchase and resale of PowerBank backup battery
  • The money collected was donated to an association and made it possible to build a well in Benin

Sports

  • 4 years of experience in club basketball
  • 2 years of club tennis practice
  • Surf
  • Boxe
  • Fitness

Arts

  • Music
  • Fashion
  • Museums
  • Technology
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